Shipping Policy

1. Online Store Shipping Area & Exclusions

At this time, the Online Store ships only to addresses within the contiguous United States (the 48 contiguous states and the District of Columbia). Please note that the Online Store currently does NOT ship to Alaska, Hawaii, or U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands. We may expand our shipping area in the future, and we reserve the right to apply additional shipping restrictions to certain products, such as age-restricted or state-restricted items, or items subject to carrier or destination-specific restrictions, as needed.

These restrictions are based on the shipping address entered at checkout, not your billing address. We may also decline or cancel orders to be delivered to package-forwarding or reshipping services. If you enter a shipping address that the Online Store does not serve, you may be unable to complete checkout, or we may cancel your order. If we cancel an order for any of these reasons, we will refund the full amount charged for that order to your original payment method.

Outside our Online Store shipping area? The restrictions in this Section 1 apply only to the Online Store and do not reflect where Glimboo products are otherwise available. Glimboo products may be available in your area through our authorized retailers or other offline channels, or through our wholesale and other business partners. To find out where to buy Glimboo products near you, or to make a retail, wholesale, distribution, or other business inquiry, please contact us at support@glimboo.com.

2. Shipping Time & Costs

Once processed, your package will be shipped via the carrier we select, which may include UPS, FedEx, USPS, DHL, or other carriers. All packages are shipped with tracking. Please see our Terms of Service for details on when an order is accepted, when payment is authorized, and when Glimboo may cancel an order.

• United States (see Section 1) · Standard Shipping— $4.99 USD · 2–7 business days*
• (see Section 1) · Orders over $30 USD— Free Shipping · 2–7 business days*

*Shipping times listed above are estimates for transit only and begin after your order has left our fulfillment center. Shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, high order volume, or other circumstances outside of our control. Delivery to some addresses may take longer than these estimates. For example, packages sent to military (APO/FPO/DPO) addresses are handed off by USPS to the military postal system for final delivery, which generally adds transit time and may limit tracking updates.

3. Order Tracking & Communication

Order Tracking

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier to update tracking details after the package has been scanned into their system.

Order Confirmations & Email Communications

During the order process, we may send several emails, including an order confirmation, fulfillment notice, and shipping notice. If you haven’t received these emails, in most cases, this happens because the email address entered at checkout was incorrect or contained a typo. If you believe you entered the wrong email address, please contact us as soon as possible at support@glimboo.com. We will do our best to help update your order information if the order has not yet been processed.

4. Shipping Modifications & Delivery Issues

Shipping Address Changes

Please make sure your shipping address is complete and accurate before placing your order. You’re responsible for the accuracy of the information you enter at checkout. If you notice an address error after placing your order, please contact us as soon as possible at support@glimboo.com. We will try to help, but we cannot guarantee that the address can be changed once the order has started processing. We also cannot change a shipping address to an address that the Online Store does not serve (see Section 1). Once an order has been handed over to our shipping carrier, we cannot reroute it, and Glimboo is unable to offer a replacement, refund, or other remedy.

Returned Packages (Undeliverable)

If a package is returned to our facility by the carrier due to an incorrect address, missing apartment number, or being marked as undeliverable, our Customer Care team may contact you regarding the issue. We can typically arrange to reship the package to a corrected address within the Online Store’s shipping area (additional shipping fees may apply). Alternatively, we can issue a refund for the items, minus the original shipping costs.

Partial Shipments

To get your treats to you as quickly as possible, if your order contains multiple items and some are experiencing delays, we may split your order into partial shipments. You will receive separate tracking numbers for each package, and you will never be charged additional shipping fees for this service. Because we sometimes fulfill orders from more than one warehouse, items from the same order can occasionally arrive in separate packages, even outside of a partial shipment.

Missing or “Delivered” Packages

We know how disappointing it is to expect a package that doesn’t arrive on time. If your tracking status shows “Delivered” but you have not received your package, please first check around your delivery location, with household members, neighbors, your building’s mailroom, parcel locker, front desk, or local postal carrier. In many cases, the local carrier may be able to provide additional delivery details based on their tracking and delivery records.

If you still cannot locate your package after trying these steps, please contact us at support@glimboo.com. We are here to help! We will gladly review the carrier’s tracking information, work with the carrier to investigate the issue, and seek a resolution, though we are unable guarantee any particular outcome. Please note that once our investigation confirms that the carrier successfully delivered the package to the shipping address provided, responsibility for the package safely transfers to you. Carrier tracking and delivery records may be used as proof that a package was delivered to the address provided at checkout. Glimboo is generally not responsible for packages that are lost, stolen, or misplaced after a confirmed delivery, except where required by law.

5. Special Shipping Conditions & Disclaimers

Holiday, Peak Season & Unforeseen Delays

We always strive to process and ship your orders as swiftly as possible! However, there are inevitably times—including major holidays, promotional events, and peak shopping seasons—when our warehouse processing times and/or carrier transit times may take a little longer due to high volumes. Unless required by applicable law, Glimboo shall not be liable to you for shipping delays, delivery failures, or product degradation caused by unexpected circumstances beyond our reasonable control. This includes carrier operational delays, high seasonal shipping volumes, severe weather events, natural disasters, labor strikes, cyberattacks, customs delays, other governmental actions, labor shortages, warehouse closures. We truly appreciate your patience and understanding during these busy times!

Warm Weather & Melting Policy

Because our products are heat-sensitive treats, Glimboo cannot guarantee that candy shipped during warm weather months (typically May through September, or year-round to warm-climate loations) will arrive completely un-melted . We take great care in packaging our products to help protect them during normal shipping conditions. However, because candy naturally loves the cool and is sensitive to heat, prolonged exposure to high temperatures during transit may result in melting or cosmetic changes beyond our control. During warmer months, customers in hot-weather regions may wish to select expedited shipping options when available to help minimize the risk of melting during transit. Customers assume the risk of heat-related cosmetic changes unless Glimboo expressly guarantees temperature-controlled shipping. You are also responsible for checking and complying with the product packaging for “Best Before” dates and storage recommendations as soon as your order arrives.

Risk of Loss and Shipping Responsibility

While we partner with trusted carriers to ensure your treats arrive safely, please note that the legal title and risk of loss for the products pass to you once the package is handed over to our shipping carrier, as reflected in our Terms of Service. Because your happiness is our priority, we will gladly offer reasonable assistance with any delivery issues you report in an effort to resolve the issue. However, we are unable to guarantee any particular resolution for errors or complications that occur after the carrier takes possession, unless we expressly provide otherwise in this Shipping Policy or our Return Policy. Further, if we voluntarily offer a refund or replacement in a situation not required under our Return Policy, that does not entitle you or any other customer to the same or a similar remedy in any other transaction.

Sales Tax

Sales tax will be calculated and charged at checkout for items shipped to states and local jurisdictions where Glimboo has a legal obligation to collect tax. The final tax amount is determined by your shipping destination, applicable state and local tax laws, and product-specific tax classifications. Customers remain responsible for any tax obligations not collected by Glimboo in the final transaction amount.

6. Shipping Claims, Lost Packages, and Damaged Deliveries

We know it’s frustrating when something goes wrong with a shipment, and we want to make things right as quickly as possible.

Lost in Transit

If your tracking hasn’t updated in several days, or the carrier reports your package as lost, please contact us at support@glimboo.com so we can initiate an investigation with the carrier. Depending on the outcome of that investigation, we will offer a replacement or a refund at our discretion.

Damaged, Missing, or Incorrect Items

If your order arrives with a crushed box, broken or leaking product, missing items, or the wrong item, please contact us at support@glimboo.com within 30 days of delivery and include photos of the item(s) and packaging. This helps us resolve the issue quickly and determine whether a replacement, refund, or other remedy is appropriate.

Replacement or Refund

Depending on the circumstances, we will offer either a replacement shipment or a refund. This decision is made at Glimboo’s discretion based on product availability and the nature of the issue.

Shipment Refusal

If a shipment is refused at delivery, we may treat it as a return, and original shipping charges are non-refundable.

Fraud Prevention

To protect our customers and our business, orders may be delayed, held, or cancelled while we verify order or payment information, particularly for high-value orders or unusual order activity.

Preorders & Limited Releases

If we offer preorders, limited drops, or collectible releases, those items may ship separately from the rest of your order, and any estimated ship dates are estimates only and are not guaranteed.

If you have any questions about your order or shipping status, please contact us at: