Return and Refund Policy

Last updated: October 12, 2026

At Glimboo, every treat is made to bring a little sparkle, surprise, and sweet escape. We want every order to arrive safely and exactly as expected. Because our products are food items, we handle returns and refunds with extra care to ensure food safety and quality for all our customers. This Return & Refund Policy governs returns and refunds for orders placed through the online store on our website at www.glimboo.com (the “Online Store”) and forms a part of our Terms of Service. If a product ever arrives damaged, contaminated, or otherwise appears unsafe, please don’t consume it — contact us right away instead.

Our website also serves as Glimboo’s official brand website, and Glimboo products may also be sold through authorized retailers and other offline channels, or through wholesale, distribution, or other business-to-business (B2B) arrangements. This Policy does not apply to those purchases. Except as otherwise required by applicable law, returns, refunds, and other remedies for Glimboo products purchased from a retailer or other seller are handled by that seller under its own policies, and B2B purchases are governed by the applicable written agreement or terms with Glimboo. That said, if you have a product quality or safety concern about any Glimboo product, wherever you bought it, please let us know at support@glimboo.com so we can look into it.

1. General Return Policy (Non-Refundable Items)

For health, safety, and quality control reasons, Glimboo generally does not accept physical returns. Further, we do not offer refunds replacements, store credits, or other remedies (collectively, “Remedies”) for the following situations:

  • Personal Preference: Change of mind, accidental purchases, or dissatisfaction with taste, flavor, or texture.
  • Opened/Consumed Products: Any item that has been opened, used, consumed, or partially consumed.
  • Improper Storage:Products that have been handled, stored improperly, or damaged after successful delivery (including melted items reported outside our 30-day window — see our Shipping Policy for more on heat-related shipping conditions).
  • Allergies: Allergic reactions or dietary restrictions to properly labeled ingredients.
  • Customer Input Errors: Orders delayed, lost, or delivered incorrectly due to an incomplete or inaccurate shipping address provided by the customer at checkout.
  • Duplicate Orders: Duplicate orders reported after processing has begun.
  • Specialty/Randomized Items: Blind box, mystery, seasonal, or limited-edition items where the design, character, or flavor differs from personal preference but matches the product description.
  • Purchases Outside Our Online Store: Purchases made from authorized retailers, distributors, or other offline or B2B channels, or from third-party retailers, marketplaces, or unauthorized resellers. (Please contact the original seller, or refer to your agreement with Glimboo, for support. We cannot verify the authenticity, storage, or condition of products sold by unauthorized resellers.)
  • Promotional or Bundled Items: Free gifts, promotional items, or items included as part of a bundle are not eligible for individual refund or replacement unless the entire order otherwise qualifies for a resolution under this Policy.

2. Eligible Order Issues & How We Can Help

If something goes wrong with your order prior to or upon arrival, we are here to help. You may be eligible for a replacement, partial/full refund, store credit, or another appropriate resolution, as determined by Glimboo if:

  • The item arrived damaged in transit.
  • Incorrect or Missing Items: You received the incorrect item or items are missing from your package.
  • Quality Issues: The product has a verified quality issue (e.g., manufacturing defect, contamination, packaging failure). Note: Personal taste is not considered a quality issue. For your safety, do not consume any product that appears unsafe.
  • Order Cancellation: Your order was canceled by us before shipment, or we are unable to fulfill it.
  • Your package was confirmed lost in transit before delivery. The specific remedy — replacement, store credit, partial refund, or full refund — depends on the circumstances of each case.
  • Expired or Spoiled Products: The product arrived past its Best By date or otherwise appears spoiled.

3. How to Report an Issue

Please contact us within 30 days of the delivery for any issues related to damage, wrong items, quality concerns, missing items. Submitting a report does not guarantee a Remedy, as each request is reviewed individually for compliance with this Policy. After reviewing the available information, Glimboo will determine the appropriate Remedy, if any, in its reasonable discretion, subject to applicable law. If you fail to contact us in the manner described below, and with all required information, within 30 days of delivery, Glimboo shall have no obligation to provide a Remedy of any kind.

To report an issue:

Email us at support@glimboo.com (Required Subject Line: Order Issue – [Your Order Number]).

Please include the following to expedite your request:

  1. Your order number and the email address used at checkout.
  2. A clear description of the issue.
  3. Required Photos: The product itself, any visible damage, the outer shipping box/mailer, the shipping label, and the full package contents (for missing/wrong items). Photos help us review your request more quickly. If photos are not available, we may ask for additional information before deciding the best next step.
  4. Product lot code, best-by date, or packaging information, if available. (Note: Please keep all products, packaging, and shipping boxes until our team has completed the review.)

4. Shipping & Delivery Issues

Undelivered Packages

If tracking indicates that the package was delivered but you did not receive it, we will review the carrier’s tracking information and any available proof of delivery. Once our investigation confirms that the carrier successfully delivered the package to the shipping address provided, Glimboo is not responsible for packages that are lost, stolen, or misplaced after delivery, except where required by law.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an address error after placing your order, please contact us as soon as possible at support@glimboo.com. We will try to help, but we cannot guarantee that the address can be changed once the order has started processing. Once an order has been handed over to our shipping carrier, we cannot reroute it, and Glimboo is not liable for the lost inventory.

5. Order Cancellations

You may request to cancel an order only before it has started processing or shipped. Once packed or shipped, cancellations are no longer possible. If Glimboo must cancel your order due to our fulfillment issues, or because the order is to be shipped to an address that the Online Store does not serve (see our Shipping Policy), a full refund will be issued to the original payment method.

6. Digital, NFC, and App-Connected Features

Some products include digital experiences such as QR codes, NFC-enabled features, digital rewards, downloadable content, music content, app-connected benefits, digital collectible items, or future mobile app benefits. Once these features have been activated, redeemed, or accessed, they are non-refundable and non-transferable, and are provided ‘as-is’, except where required by law or where the issue is caused by a confirmed product defect or Glimboo error.

If you believe your digital or NFC feature is not working properly, please contact us with your order number (or, if you purchased the product outside the Online Store, your proof of purchase), product photos, and a description of the issue. We can help troubleshoot the digital features of genuine Glimboo products, including those purchased from our authorized retailers or other channels; however, returns and refunds for products purchased outside the Online Store are handled by the original seller.

7. Refunds & Approved Returns Process

Returns

Please do not send any product back to us unless explicitly instructed by our Customer Care. If a physical return is required for quality control due to our error, we will provide return instruction and a prepaid return label. Unauthorized returns will not be accepted or refunded.

Refunds & Gift Replacements

Approved refunds will be issued to the original payment method used at checkout. Processing times vary by bank and payment provider.

If you received your items as a gift, we want to make sure you still get to enjoy your treats! For any damaged or approved return items received as a gift, we will happily send out a replacement of the same item instead of issuing a refund to the purchaser. In the event that the original item is out of stock, you will be able to choose an alternative item of the same price value.

Shipping & Taxes

Shipping fees are generally non-refundable unless the issue was caused by a Glimboo fulfillment error. Applicable taxes will be refunded according to standard payment processor rules.

8. Refund Fraud, Abuse, and Investigation

To keep this process fair for everyone, Glimboo reserves the right to deny or limit Remedy requests involving:

  • Suspected fraud or false claims
  • Abuse of the refund process, including repeated or excessive requests
  • Manipulated, tampered, or altered products or packaging
  • Unauthorized resale
  • Abuse of promotional programs
  • Manipulated digital features, such as QR codes or NFC rewards

Fraudulent or suspicious claims may be investigated, and we may request supporting documentation or additional information where reasonably necessary before making a decision. For shipping-related disputes, carrier tracking and delivery records may be used as part of our review.

If you have any concerns about an order, we encourage you to contact us at support@glimboo.com before initiating a chargeback with your bank or payment provider — many issues can be resolved more quickly this way.