FAQ

Glimboo brings music, art and imaginative characters into the world of candy. Working with artists, we create playful experiences that spark curiosity and invite self-expression. A favorite song, a character that feels like you, a sweet moment worth sharing. Candy is where it begins.

Glimboo is not just candy with new packaging. Our products are designed around taste, visual creativity, musical experiences, and story filled collections collectible storytelling.

Glim Series brings music lollipops to life through imaginative characters and collaborations across art, music and film. As Glimboo’s most interactive series, it invites you to follow the music, explore new stories and make a sweet moment your own.

Art celebrates Glimboo’s imagination through beautifully shaped hard-candy lollipops. Playful themes, vivid colors and thoughtful details turn each piece into a little work of art to admire, taste and share.

The Chew Series is Glimboo’s playful world of gummies, where flavor, shape and texture invite discovery. We’re exploring what comes next, from new fruit flavors to sour twists, a hint of spice and refreshing cooling sensations. There’s always room for a new kind of delicious.

Glimboo’s music-inspired lollipop uses bone conduction technology. When you place it in your mouth, gentle vibrations travel through your teeth and jawbone so you can hear the sound while enjoying the candy.

Subscribe to Glimboo emails or follow us on social media for product updates, new creative releases, and brand news.

If you need to change or cancel an order, contact us at support@glimboo.com as soon as possible. Once an order has started processing, changes may no longer be available.

Please contact Customer Care at support@glimboo.com with your name, shipping address, and order number so we can help locate your order.

Please check your spam or promotions folder first. If you still cannot find it, contact Customer Care with the email address used at checkout.

If you created or used an account during checkout, you are able to view your order history from your account.

Glimboo ships to the continental United States (excluding Alaska or Hawaii). We may expand our shipping area in the future, and we reserve the right to apply additional shipping service terms as needed.

Standard shipping is $4.99 USD. Orders over $30 USD qualify for free shipping.

Standard shipping within the U.S. typically takes 2-7 business days after your order leaves our fulfillment center. Deliveries to APO/FPO addresses may take longer than standard U.S. shipments, depending on the destination and military postal operations. Actual transit times may also vary due to carrier delays, weather, holidays, high order volume, or other circumstances outside of our control.

Most orders are processed within 1-3 business days before shipping, excluding weekends and major holidays. This processing window is an estimate and is not guaranteed. Pre-order items may follow a different shipping timeline, which will be noted on the product page or order details when applicable.

Your package will be shipped via the carrier we select, which may include UPS, FedEx, USPS, DHL, or other carriers.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for tracking updates to appear after the carrier scans your package.

Please first check the delivery area, mailbox, package locker, front desk, building mailroom, neighbors, or local postal carrier. If you still cannot locate the package, contact us at support@glimboo.com and we will help review the carrier tracking information.

Please note that once carrier records confirm successful delivery to the shipping address provided at checkout, Glimboo is generally not responsible for packages that are lost, stolen, or misplaced after delivery, unless otherwise required by law.

Carrier delays can happen due to weather, holidays, high-volume periods, local delivery issues, or other circumstances outside our control. Please check your tracking link first. If your tracking has not been updated for an extended period, contact us at support@glimboo.com.

If a package is returned to our facility because of an incorrect address, missing apartment number, failed delivery, or another carrier issue, our Customer Care team will contact you via email. We may be able to reship the package to a corrected address, which may require an additional shipping fee, or issue a product refund minus the original shipping cost.

We currently accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, PayPal. Available payment methods may vary depending on your device, browser, and location.

Payments may be declined because of incorrect card details, bank restrictions, insufficient funds, billing address mismatch, or payment provider review. Please check your information or try another payment method.

Sometimes a bank may show a temporary authorization before the final charge is confirmed. If you believe you were charged twice, contact Customer Care at support@glimboo.com with your order details.

Payments are processed through third-party payment providers. Glimboo does not store your full payment card information.

Applicable taxes may be calculated at checkout based on your shipping address and local tax rules.

For health, safety, and quality-control reasons, Glimboo generally does not accept physical returns of candy products. Please find more detailed information on the Return & Refund Policy page.

Please contact us at support@glimboo.com within 30 days of the delivery for any issues related to damage, wrong items, quality concerns, missing items. Submitting a report does not guarantee a resolution, as each request is reviewed individually. After reviewing the available information, Glimboo will determine the appropriate resolution in its reasonable discretion, subject to applicable law.

If a refund is approved, it will usually be issued to the original payment method. Shipping fees are generally non-refundable unless the issue was caused by a Glimboo fulfillment error. Processing time may vary by bank or payment provider.

Enter your discount code at checkout before placing your order. The discount will apply if the code is valid and the order meets the requirements.

The code may be expired, entered incorrectly, limited to certain products, or not combinable with other offers.

No. Only one discount code can be used per order. Discount codes cannot be combined with other codes or certain promotions unless otherwise stated.

Yes, many discount codes have expiration dates or usage limits.

Use the password reset link on the login page and follow the instructions sent to your email.

Once logged in, you can update account details such as saved addresses from your account page.

You can unsubscribe by clicking the unsubscribe link at the bottom of Glimboo emails.

You can contact us at support@glimboo.com.

Please include your order number, the email used at checkout, and photos if your question is about a damaged, missing, or incorrect item.

Our team will do our best to respond within 1-2 business days.