Return & Refund Policy

At Glimboo, every treat is made to bring a little sparkle, surprise, and sweet escape. We want every future order to arrive safely and exactly as expected.

Glimboo.com is currently in its Coming Soon phase and is not yet accepting online orders. Because no purchases can be made through this website at this time, returns, refunds, exchanges, cancellations, and order-related claims are not currently available through Glimboo.com.

Once our online store launches, this page will describe our return and refund process for eligible Glimboo.com purchases.

Food Safety Return Policy

Because Glimboo products are food items, we will handle returns and refunds with extra care. For food safety and quality reasons, we generally will not accept returns or offer refunds for opened products, taste preferences, change of mind, accidental purchases, or items that cannot be safely resold.

After launch, Glimboo's return and refund policy is expected to apply only to purchases made directly through Glimboo.com.

When We May Be Able to Help After Launch

Once online ordering becomes available, customers may contact us if an order has an eligible issue, such as:

• The item arrived damaged;
• The wrong item was received;
• An item was missing from the package;
• The product has a quality issue;
• The package was not delivered;
• The order was cancelled before shipment;
• We are unable to fulfill or ship the order.

Depending on the situation, we may offer a replacement, partial refund, full refund, store credit, discount code, or another reasonable solution.

Submitting an order issue report does not guarantee a refund, replacement, or credit. Each request will be reviewed based on the details provided and our policy.

Reporting an Issue After Launch

After Glimboo.com begins accepting orders, customers should contact us within 30 days of the delivery date or, for undelivered orders, within 30 days of the expected delivery date.

To help us review requests faster, customers may be asked to provide:

• Order number;
• Email address used to place the order;
• A clear description of the issue;
• Photos of the product;
• Photos of the outer shipping box or mailer;
• Photos of the shipping label;
• Photos of any visible damage;
• Product lot code, best-by date, or packaging information, if available.

Returns

Please do not send any product back to us unless our Customer Care team specifically asks you to do so.

Because our products are food items, most approved order issues may be handled without requiring a physical return. If we need an item returned for review, investigation, or quality control, we will provide return instructions.

Unauthorized returns may not be accepted or refunded.

Refunds

If a refund is approved after launch, it will generally be issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider, card issuer, bank, PayPal, Stripe, or other payment service. After we issue a refund, it may take several business days for the amount to appear in the customer's account.

Shipping fees are generally non-refundable, except where required by law or where the issue was caused by Glimboo, a fulfillment error, or our inability to ship an order.

Purchases from Other Retailers

This policy applies only to purchases made directly from Glimboo.com.

If you purchased Glimboo products from another retailer, marketplace, store, reseller, social media shop, or third-party platform, please contact that seller directly for return, refund, or replacement support.

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